Privacy Policy

Fhylabs – WhatsApp Gateway for Business Automation

Effective Date: August 1, 2025

1. Information We Collect

We collect various types of data to provide and improve our services, including:

• Personal Data You Provide Directly: Examples include your full name, email address, WhatsApp number used, and customer contact information that you upload to our system.

• Automatic Information We Collect: Includes service usage data such as activity logs and other technical information necessary to operate the service optimally.

• Data Collected from Third Parties: Where applicable, we may obtain data from trusted third-party sources, with your consent.

2. Use of Information

The data we collect is used for the following purposes:

• Providing, operating, maintaining, and improving the Fhylabs service.
• Sending important notices, feature updates, or service-related information.
• Providing responsive technical support and customer service.
• Preventing misuse of the service, ensuring account security, and detecting unauthorized activity.
• Complying with applicable legal and regulatory obligations.

3. Data Protection and Security

We are committed to maintaining the security of your data by implementing technical and organizational measures, including:

• Encryption of data during transmission and storage.
• Use of firewalls and industry-standard security protocols.
• Strict access controls and regular audits of our systems.

However, data security also requires your participation. Please ensure you keep your account credentials confidential and do not share them with others.

4. Information Disclosure and Sharing

We do not sell your personal data to third parties. We may only share your data under the following circumstances:

• With your explicit consent.
• To comply with legal obligations, such as court or government requests.
• To trusted partners who assist in the operation of the service, under strict confidentiality requirements.
• To protect the rights, property, and safety of Fhylabs or our users.

5. Data Retention and Deletion

• Your personal data will be retained for as long as your account is active and in accordance with applicable laws.

• You have the right to request deletion of your personal data at any time by contacting us via our official email.

• Once your deletion request is processed, your data will be permanently deleted from our systems, unless there is a legal obligation to retain it longer.

6. Compliance with WhatsApp Policies

Fhylabs is a third-party service that has no official affiliation with WhatsApp Inc. Use of our services must comply with WhatsApp's official policies and terms.

All consequences arising from violating WhatsApp's policies are the sole responsibility of the user of our services.

7. Your Rights as a User

• You have the right to request access, correction, or updating of your personal data.
• You have the right to withdraw consent to the use of your data (if applicable), with certain consequences related to the service.
• You may object to the processing of your personal data for certain purposes.
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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. We encourage you to review this page periodically.

Changes will be effective immediately upon posting on our website, unless otherwise specified.

9. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal data, please contact:

Email: support@fhylabs.com